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Max number of sessions between UCCX and UCM

CCX Login and provides routing servicesĬreate an Application (Maps the script and Trigger)Ĭreate the Trigger in CUCM – (CTI Route Point)Ĭreate Call Control Group in UCCX (Pool of IVR ports.

An Application User with CTI permission is defined in CUCM.

Provides a mechanism for CCX to communicate with CUCM.

Posted in UCCX - 4 - Cisco UCCX Software + Database Components UCCX – 3 – Call Flow RTP data is sent from CAD and when Supervisor clicks on Silent Monitor, the RTP is sent cross to the CSD.ĭesktop Based Recording is very similar, however the CAD or CSD can initiate the call and forward the RTP streams to the Unified CCX server.įurther reading on monitoring and recording: Unified CCX Provides 2 mechanisms – SPAN Port Monitoring and Desktop monitoring.

Workflow configuration auto triggers complete call recording on certain types of calls for agents using CAD.Agent clicks the Record button on CAD or IPPhone Agent.Supervisor clicks the Record button on Cisco Supervisor Desktop for a specified agent calls.Agent data store – Agent logs and statisticsĮnhanced and Premium allows a supervisor to silently monitor the Agent call and also allow the agent call to be recordedĪgent call recording can be triggered in 3 ways:.Repository data store – Stores Prompts, scripts, grammars and docs.Configuration data store – Resources, Skills, Resource Group, Team and CSQ.Unified CCX Engine provides the core ACD, IVR and CTI. Posted in UCCX - 5 - Cisco UCCX Installation UCCX – 4 – Cisco UCCX Software + Database Components Download OVA File and have the ISO image readyġ0.5 UCCX Installation Guide from :.Doesn’t contain the actual data on the vDisk, rather it only provides the geometry of the disk.OVA is a archive/ZIP of an OVF file contains a VMX file and a VMDK file.Hardware for both UCCX and CUCM: Approved Media Convergence Servers (MCS) B-series or C-Series servers (UCS).Cisco Unified Communications Manager 9.x (CUCM).It is an appliance model developed by Cisco.Unified CCX 9.x that is packaged with Linux based UC Operating System (UCOS).Configure the server by using a static IP address so that the server IP address remains unchanged.Both Forward and Reverse records are required in the DNS server. NTP and DNS configuration are mandatory for Unified CCX installation.Installation of the Cisco UCCX Software on the First Node or Publisher Node first and then on the Second Node has to be done.